An empirical investigation of the novice experience with soft keyboards

An experiment with 12 participants tested text entry rates on two sizes of soft keyboards with either a Qwerty layout or a layout presenting a randomized letter arrangement after each tap. The randomized layout simulated the novice experience by requiring users to visually scan the layout for each tap to ®nd the intended letter. Rates for the Qwerty layouts were about 20 wpm with no signi®cant diVerence between the large and small size. Rates for both sizes of the randomized layouts were very low, about 5.4 wpm. This is the expected walk-up text entry rate with a soft keyboard bearing an unfamiliar layout. This empirical result allows us to reject a previous model of novice interaction that used Fitts’ law for stylus movement and the Hick ±Hyman law for visual scan time.